Hello, I'm Andy

I'm an IT Support Analyst with over three years of experience (in the telecommunications industry) ranging from user support to administering and maintaining core IT systems.

Timeline of Experiance

Jul 2017 - Present

IT Support Analyst

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Jul 2015 – Jul 2017

IT Apprentice


  • Providing general 1st / 2nd line IT support to entire business (Onsite and Remote)
  • General, systems & hardware problem solving
  • General maintenance of desktops, laptops and printers
  • Supporting MS Office 365
  • Backup Checks
  • Virus checks
  • Documentation
  • Experience:

  • Assisted with Company-wide Migration to Windows 10
  • with Endpoint Security upgrade to latest version
  • Training:

  • NVQ Level 3 Diploma in Professional Competence for IT
  • Feb 2014 – Apr 2014

    Voluntery IT Support

    At Filtronic I shadowed and assisted existing team members working on a diverse range of projects. I learnt quickly and took a considered approached when I was faced with unknown areas. For the first time, I got a hands on experience supporting tickets on a global help desk, as well as general day to day tasks.
    Jul 2013 – Jul 2015

    Customer Assistant

    The biggest part of the job was simply to be there to help the customers - perhaps taking them to a product they can't find, or explaining how they can get the best from a special offer. As a customer assistant, I directed customers and assisted in product location. I supported the warehouse staff with deliveries, filled promotion ends and merchandising units, and regularly moved to departments where I was needed such as the checkouts.
    • Hartlepool College of Further Education ICT Professional Competence 2015 – 2016 Brinkburn Sixth Form College Information Technology & Media Studies 2010 – 2012 Manor College of Technology 2004 – 2010